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Most Asked Questions In The rummy go:
Q1: How to log in after installing the rummy go?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. Once logged in, you can access your account without needing a password or email.
Q2: What should I do if I am not getting OTP?
To initiate this process, check your internet connection for a strong signal. If the signal is stable, click on "send OTP" and wait for the code to be sent. If the OTP doesn't arrive after the allotted time, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active phone number. If your number has changed, please submit your updated KYC (Know Your Customer) details to our customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app and log back in to access the updated features. This should allow you to play the app without any problems.
Most Asked Questions Related To Withdraw In The rummy go:
Q1: What is the minimum withdrawal amount in the rummy go?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other gaming apps. Withdrawals can only be made from earnings earned through gaming activities, not from bonus rewards. This means users can cash out their genuine gaming income, but not bonus funds.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details in this app, including saving your Aadhaar card, UPI information, and bank details. This is a mandatory requirement for the registration process. By doing so, you'll ensure a smooth and secure experience with our app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete a process in 30 minutes to 3 hours, but payment processing may sometimes be delayed. In such cases, users may experience a wait of up to 24 hours for payment confirmation. This delay is typically unrelated to the initial processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, the funds will be added to your wallet within 24 hours. If the issue persists, you can contact their care centre for assistance.